What Counts as an Emergency
- The door is stuck open and you can't lock up the house for the night.
- Your car is trapped inside and you need it for work, a shift or a doctor's visit.
- The door is hanging crooked or a cable is dangling. It could fall.
- A storm bent or pushed in the door and the opening is no longer closed.
- A spring broke with the door partway open.
A noisy door, a slow opener or a dead remote is annoying but usually not urgent. Those can be booked at a normal time, often for less.
Can Someone Come Today
Often, but nobody can promise it. It depends on the time you call, how busy local technicians are and whether they carry the part your door needs.
Springs, cables and rollers for common door sizes are usually on the truck, so many urgent repairs are finished in one visit. Odd sizes, heavy wood doors and storm damage can need a second trip.
After a hurricane, every company in the area gets flooded with calls. Expect longer waits then, and ask for the door to be secured first and fully repaired later.
What to Do While You Wait
- If the door is closed, leave it closed and unplug the opener.
- If it is stuck open, don't pull the release cord unless both springs are clearly whole. A door with a broken spring can drop hard.
- Move cars, bikes and anything valuable out from under the door if you can do it safely.
- Lock the door from the house into the garage.
- Take photos if the damage came from a storm or a car.
Fixes That Might Not Need a Technician
Before you pay for an urgent visit, check the easy things. If the door opens but won't close, wipe and line up the two sensors near the floor. See door won't close.
If nothing responds, check the outlet, the breaker and the lock button on the wall control. See opener repair.
What Emergency Visits Cost
Many companies charge more for nights, weekends and holidays. Ask about the trip charge and any after hours fee before the technician drives out.
The repair itself should cost about the same as it would on a weekday. For springs, see the spring repair cost guide.
The Most Common Urgent Repairs
Most urgent calls turn out to be a broken spring, a loose cable or a door bent by a storm. Each page explains what the technician will do.
Door stuck right now? Call (850) 555-0147 or send the form and mark it stuck open.